Client Survey

As part of our commitment to achieving the highest levels of client care, we would be grateful if you could answer the applicable questions below.

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Did you find our communications well written and easy to understand? If no, please state why in further comments.*
On average, how quickly was a letter / communication you sent, responded to?*
How well informed did you feel about the progress of your case?*
If you called, did you find the telephone was answered promptly?*
If you left a message how confident did you feel that it would be passed on correctly?*
How satisfied were you with the speed at which a call was returned?*
Did you find the person dealing with your claim easy to contact?*
Are you satisfied with the advice you received?*
Would you recommend Serious Injury Law to others if they had the need to use a solicitor?*
Overall, how would you rate the level of service given by us? If dissatisfied please state reasons why in further comments*
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