Registered as a limited company in England and Wales with number 05346674 and address 1B Parklands, Bolton, BL6 4SD.
We are regulated by the Solicitors Regulation Authority, number 8000213.
We use the word ‘partner’ to refer to a to a director of the limited company.
A list of the directors of the limited company is available at www.gov.uk/get-information-about-a-company.
Firms regulated by the Solicitors Regulation Authority are required to collect, report and publish workforce diversity data annually. We undertake the exercise towards the end of each year. A copy of a summary of the latest results is available, free of charge, by contacting our office.
We strive to give our clients the best possible service. If at any point a client becomes unhappy or concerned about our service then they should inform us immediately, so that we can do our best to resolve any problem. We operate a Complaints Policy that you can access with an email request to email@example.com. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
The Legal Ombudsman can help if we are unable to resolve a complaint ourselves. They will look at a complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that a client has tried to resolve the complaint with us first. If they have, then a complaint must be taken to the Legal Ombudsman:
- Within six months of receiving our final response to the complaint; and
- No later than one year from the date of act/omission; or
- No later than one year from when you should reasonably known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them. Visit: www.legalombudsman.org.uk;0300 555 0333; firstname.lastname@example.org; Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The European Union has stipulated that consumers who buy a product or service online should have the ability to submit complaints to traders via an EU platform. Here is a link to the EU platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage