Our services

After a serious injury, we understand that compensation is just one part of the process. We're dedicated to helping you and your loved ones get your lives back on track.

We work by your side to provide an all-encompassing service of acclaimed legal representation, interim payments, complete support and rehabilitation packages, vocational training, housing adaptation and much more.

Since we were founded in 1989, we have represented over 100,000 people in serious injury cases and we have a proud history of securing multi-million pound settlements settlements to support our clients for the rest of their lives.

Due to our focus on complex and often challenging serious injury cases, we are adept at taking on and succeeding in cases abandoned by other law firms.

If you have been affected by serious injury, find out more about how our services will help you to secure your future.

Case managers

In many serious injury cases, it is crucial to identify and appoint the right case manager as soon as possible.

A case manager’s role is to work alongside the injured person, the treating medical professionals, and to provide additional support and treatment where required.

They endeavour to provide a complete service by creating, organising and implementing a fully personalised support plan, unique to the injured person’s situation.

Where necessary, a case manager will also assist with the transition from hospital to home, therefore removing a considerable amount of the stress and complexity involved after a serious injury. 

Our case managers come from a wide range of medical backgrounds including nursing, speech and language therapy, occupational therapy, physiotherapy and psychology. 

As we draw on such a wide range of professional backgrounds, we help to co-ordinate the most effective rehabilitation processes, which ensure that the injured person regains as much of their pre-accident quality of life as possible.

Housing adaptations and property purchases

For those who have suffered a serious injury, housing adaptations are often necessary.  A serious injury can mean wholesale changes to day-to-day life; previously simple tasks can become much more difficult, or even impossible, and abilities that were once taken for granted may be reduced or even lost completely.

Post-injury, a specialist architect will complete a detailed assessment on behalf of our clients in order to identify their future accommodation needs, right down to the smallest detail. For example, light switches and work surfaces usually need to be repositioned for someone new to using a wheelchair.

Depending on the specific needs of the injured person, it may also be necessary to extend the home to improve accessibility and to accommodate carers, family members and support workers. Other adaptations include wheelchair ramps and hoists, and bathrooms can be converted into ‘wet rooms’.

In some cases, adaptations to the current home may not be possible. This could be the case for a variety of reasons such as structural restrictions, the injured person may not own the property, or its location may be restricted for people with disabilities.

In these situations, we make arrangements to identify and purchase a new property for our clients before then making the necessary housing adaptations.

Our specialist architects deliver outstanding results and take away the stress of obtaining planning permission and dealing with surveyors, builders and estate agents.

Wherever possible, both the assessment and the necessary house purchase and adaptations will be completed whilst the injured person is still receiving treatment.

This helps to minimise the impact on what is already a hectic, trying and testing time and it ensures a comfortable transition from the hospital to the home.

Specialised wheelchairs

A specialised wheelchair is often described as a liberating piece of equipment for someone who has suffered from a serious injury, as it vastly increases levels of independence. Some consider it their lifeline.

Pre-injury it is unlikely – or at least very rare – that anybody thinks twice about issues concerning their own mobility, however when permanent damage does occur, it quickly becomes of paramount importance.

Very often after serious injury, physical therapy will not be able to return full function to the legs and it is in these circumstances that a specialised wheelchair becomes essential.

Trying to select the right one can be daunting, particularly as there are several varieties available, each one best suited to certain situations. The three main types of wheelchair are:

  • Electric-powered

  • Manually-propelled

  • Sports

The key to choosing the correct wheelchair is to try out each type, find out the pros and cons and relate their suitability to the specific injury. Knowing where to start can be difficult, especially as there is an extensive range of models now on the market.

To find the most suitable specialised wheelchairs, we arrange for those injured to undergo an assessment that takes into account the severity and type of injury suffered, age, body type, strengths and limitations, as well as levels of endurance.

The assessment is as thorough as possible with the wheelchair specialists consulting a wide array of resources. The specialists work through the injured person’s concerns, also discussing any issues with their family, wheelchair suppliers, medical professionals, case managers and so on.

Moreover, this assessment considers not only the injured person’s immediate physical requirements, but also accounts for any environmental issues that could affect the selection of the wheelchair. For example, the wheelchair’s suitability to the home, the local terrain and the likely usage patterns of the injured person.

Once the analysis of this information is completed, the most suitable and advanced specialised wheelchair solution is then identified, tailored to our client’s needs.

Adapted vehicles

Understandably, people may believe that they will no longer be able to drive a car after a serious injury.

With personal transportation such an integral part of our lives and the ability to travel long distances now the norm, losing this independence could have a potentially devastating effect on people’s lives.

However, this is not necessarily the case – in fact, it may be better to think of the situation in a different way:

Simply, their driving requirements have changed.

With our assistance, specially modified vehicles can be purchased to accommodate people with many debilitating conditions, including reduced leg and arm functionality, paraplegia or even tetraplegia.

In addition, these vehicle adaptations are tailored specifically to the injured person’s situation. Vehicle adaptation experts assess every client’s situation in order to find the most suitable solution to their new driving requirements.

Whilst by no means an exhaustive list, the section below highlights some of the ways in which a car can be adapted for people after serious injury:

  • Automatic transmission – Switching from a manual gearbox to an automatic would benefit people with reduced functionality in their left arm and left leg, removing the necessity to gearshift and use the clutch pedal respectively.

  • Hand controlled accelerator and brake – Those with reduced leg functionality are able to use their hand as a substitute controller of the vital accelerator and brake pedals.

  • Vacuum assisted braking – This is an aide for when people have reduced strength in their legs and may find it difficult to press down the brake pedal, and is also available for those that use hand controls.

  • Lighter power steering – Makes turning the steering wheel easier for people with lower hand and arm strength.

  • Foot slip prevention – This can be particularly useful for people with spasticity, preventing their feet from slipping dangerously beneath the pedals whilst driving.

Naturally, in order to make sure that the correct vehicle is found, the wider picture is also taken into consideration.

For instance, whether it is suitable for transferring the client from the home to the vehicle; if the seat positioning is suitable; whether there is enough storage space, particularly for assistive equipment such as wheelchairs; as well as reviewing other potential passenger requirements.

Learn more about making a claim. To start your serious injury claim today, please contact us.